Order Changes Policy

Order Changes Policy

1. General Order Changes

At Bling Girl Online (Pty) Ltd, we understand that customers may sometimes need to change an order after it has been placed.

Order changes may include:

• Changing the delivery address
• Updating contact details
• Removing an item from the order
• Adding an item to the order
• Changing product colour, shade, variant, or quantity
• Cancelling an order before dispatch

Order changes are not guaranteed and will depend on the order status, stock availability, payment status, and whether the order has already been processed, packed, dispatched, or handed over to the courier.

2. Order Change Timeframe

Customers must contact Bling Girl as soon as possible after placing an order if they need to make any changes.

Order change requests should preferably be submitted within 24 hours of placing the order.

Once an order has already been processed, packed, dispatched, or collected by The Courier Guy, changes may no longer be possible.

3. How to Request an Order Change

To request an order change, please contact Bling Girl customer service with the following information:

• Your full name
• Order number
• Contact number
• Email address used for the order
• Details of the change you would like to make

Customers can contact Bling Girl at:

Email: [email protected]
Phone: +27 (10) 007-0704

Please note that sending a request does not automatically mean the order has been changed. Bling Girl will confirm whether the requested change is possible.

4. Product Colour, Shade, Variant, or Quantity Changes

If you ordered the wrong product colour, shade, variant, or quantity, please contact us as soon as possible.

We may assist with changes where:

• The order has not yet been packed or dispatched
• The requested product is available in stock
• The price difference, if any, has been paid
• The change does not delay or affect the order fulfilment process

If the replacement product is more expensive, the customer must pay the price difference before the order can be processed.

If the replacement product is cheaper, Bling Girl may issue a refund, store credit, or adjustment, depending on the circumstances.

5. Adding Items to an Order

If you would like to add items to an existing order, please contact us before the order is dispatched.

Additional items may only be added if:

• The original order has not yet been dispatched
• The added items are available in stock
• Any additional product cost is paid
• Any additional courier cost, if applicable, is paid

In some cases, we may ask you to place a separate order for the additional items.

6. Removing Items from an Order

If you would like to remove an item from your order, please contact us as soon as possible.

Items may only be removed if the order has not yet been processed, packed, or dispatched.

If the order has already been dispatched, the item cannot be removed from the order. The customer may then follow the applicable returns process, subject to Bling Girl’s Returns and Refunds Policy.

7. Delivery Address Changes

Customers are responsible for entering the correct delivery address at checkout.

If you entered the wrong delivery address, please contact Bling Girl immediately.

Address changes may be possible only if the order has not yet been dispatched.

Once the order has been handed over to The Courier Guy, Bling Girl cannot guarantee that the address can be changed. If The Courier Guy allows an address change after dispatch, additional courier charges may apply. These charges will be for the customer’s account and must be paid before the delivery can continue.

Bling Girl will not be responsible for failed deliveries, delays, or additional courier fees caused by incorrect or incomplete delivery information provided by the customer.

8. Contact Detail Changes

If your phone number or email address is incorrect, please contact us as soon as possible.

Correct contact details are important because Bling Girl and/or The Courier Guy may use them to send order updates, delivery notifications, tracking details, or courier communication.

If incorrect contact details cause delivery delays or failed delivery attempts, Bling Girl will not be responsible for the delay or any additional courier charges.

9. Order Cancellations

Customers may request to cancel an order before it has been processed, packed, dispatched, or handed over to the courier.

Once the order has already been dispatched, cancellation may no longer be possible.

If cancellation is approved, any refund will be processed according to Bling Girl’s Refund and Returns Policy.

Bling Girl reserves the right to cancel an order where:

• Payment has not been received or confirmed
• Stock is unavailable
• The order appears fraudulent or suspicious
• Incorrect pricing or product information was displayed in error
• Customer verification is required but not provided
• Delivery cannot be completed due to incorrect or incomplete information

10. Out-of-Stock Items

If an item in your order becomes unavailable after purchase, Bling Girl may contact you to offer one of the following options:

• Replacement with a similar product
• Store credit
• Refund for the unavailable item
• Cancellation of the affected item
• Cancellation of the full order, where necessary

Bling Girl will not substitute products without customer confirmation, unless the customer has agreed to a replacement.

11. Orders Already Dispatched

Once an order has been dispatched, Bling Girl can no longer make changes to the order contents.

This includes changes to:

• Product shade
• Product colour
• Product type
• Product quantity
• Removing items
• Adding items
• Cancelling the order

For dispatched orders, customers must follow the applicable returns or exchange process, subject to the Returns and Refunds Policy.

12. Promotional, Sale, or Clearance Items

Order changes for promotional, sale, discounted, or clearance items may be limited.

If the item is out of stock, discontinued, or no longer available at the same promotional price, Bling Girl may not be able to honour a change request.

Sale or clearance items may also be subject to stricter return, exchange, or refund conditions, depending on the product category and hygiene requirements.

13. Hygiene-Sensitive Products

Due to hygiene and safety reasons, certain products may not be eligible for changes, exchanges, or returns once opened, used, damaged, or removed from their original sealed packaging.

This may include, but is not limited to:

• Cosmetics
• Makeup products
• Nail products
• Beauty tools
• Brushes
• Lashes
• Skincare items
• Personal care items

Customers must ensure that they select the correct product, shade, colour, quantity, and variant before completing checkout.

14. Important Notes

Please review your order carefully before completing payment.

Before placing an order, customers should check:

• Product name
• Product shade, colour, or variant
• Quantity
• Price
• Delivery address
• Contact number
• Email address
• Payment method

Bling Girl will try to assist with reasonable order change requests, but we cannot guarantee changes once an order is being processed or has already been dispatched.

15. Contact Us

For order change requests, please contact:

Bling Girl Online (Pty) Ltd
Email: [email protected]
Phone: +27 (10) 007-0704
Address: Shop F02, 103 Industrial Road, Main Reef, Amalgam China Mall, Johannesburg, South Africa