FAQs

• Where can I view my order history?
  
  • Log in to your account and navigate to the “My Orders”, “Order History”, or “Purchase History” section.
• Why is my order not showing in my history?
  
  • It may take up to an hour for orders to reflect. If you checked out as a guest, you may need to use the link in your confirmation email to check status.
    
    Why is my order not showing in my history?
    
    • It may take up to an hour for orders to reflect. If you checked out as a guest, you may need to use the link in your confirmation email to check status.
• • How do I check the status of a pending order?
    
    • Click on the specific order number in your history to see details, including “Processing,” “Shipped,” or “Delivered” statuses.
   
  ❌ Disputes & Reversals (Debit/Credit Orders)
  • How do I dispute a transaction?
    
    • For unauthorized bank debit orders, you can reverse them via your banking app or internet banking (usually within 40–60 days).
      
      How long do I have to dispute a debit order?
      
      • Most banks allow reversals within 40 to 60 days of the transaction.
        •  
        🛠️ Common Dispute Scenarios

        • I did not receive my item.
          
          • Check tracking info first. If the seller cannot provide proof of delivery, you can initiate a dispute through the platform or your bank for a refund.
        • The item is “Significantly Not as Described”.
          
          • Gather evidence (photos, screenshots) and contact our Head-office.

         

        💡 Best Practices

        • Always contact Head-office: Many disputes can be resolved directly, avoiding long banking reversal processes.
        • Monitor alerts: Utilize inContact SMS notifications for all new debit orders to spot fraudulent activity immediately.
        • Keep documentation: Save order confirmations, shipping emails, and conversation logs with sellers.

We use third-party carriers like Courier Guy and Pudo which deliver daily. Shipping times depends on the third-party carrier, their routes and your location. Delivery to outlying and rural areas will take a bit longer as they are not serviced on a daily basis. Shipping prices are subject to change and are calculated according to your delivery location.

Gift cards purchased on www.blinggirl.com are redeemable online at checkout only via the website and not in our local stores.

Our refund and returns policies are subject to our online terms and conditions usage and can be viewed in the terms and conditions section. Only items that have a material defect will be considered for return. Material Defects are defects that exclude but are not limited to the following: differences in color between the item displayed on our website and the final color after application and finishing, marbelling, Incorrectly ordered sizes, colors or products, improper use or application of any product, applying product incorrectly, applying product without the necessary training and qualification to do so, failure to adhere to common standards in the industry, applying product to natural nails that have any form of condition or disease whose contra-indications clearly state that no product should be applied, any changes of defects to Bling Girl products that occur as a result of mixing different brands of products. Unopened and/or unused items may be returned for a full refund within a 7-day period provided the original till slip or tax invoice is produced and the product is in its original packaging. If any other electronic item is found to be materially defective, you may return the item within 6-months from date of purchase, provided you have the original till slip or tax invoice. All electronic equipment carries a 7-day return warranty from date of proof of delivery as supplied by our third-party carriers or from date of your purchase in our retail stores. After the 7-day period all electronic equipment must be returned to the store you purchased it from or alternatively be shipped to our main warehouse for inspection. We reserve the right to send electronic equipment for technical evaluation prior to repairing, refunding or exchanging the product. Please contact our head office on +27 79 438 1996 for more information.