Shipping Policy

Shipping Policy

General Shipping Information

Bling Girl Online (Pty) Ltd delivers online orders within South Africa using The Courier Guy as our courier partner.

All delivery fees are calculated and displayed at checkout based on the customer’s delivery address and the courier service available for that area. Shipping charges must be paid together with the order before dispatch.

Delivery Areas

We currently deliver to customers within South Africa.

Customers must provide a valid physical delivery address. We cannot deliver to P.O. boxes, post boxes, or incomplete addresses. Bling Girl’s FAQ also states that delivery addresses must be physical addresses and that customers are responsible for providing accurate delivery information.

International shipping is not currently available through the standard online checkout. Customers outside South Africa may contact Bling Girl customer service for assistance.

Order Processing Time

Orders are processed after successful payment confirmation and subject to stock availability.

Bling Girl’s current website FAQ states that orders are generally dispatched within 3 to 5 business days after payment, stock dependent. The website’s payment terms also refer to order processing within 3 to 7 days, subject to availability and receipt of payment.

Processing may take longer during:

• Sales and promotional periods
• Public holidays
• High-volume order periods
• Stock availability delays
• Payment verification delays

Delivery Time

Once your order has been dispatched, delivery is handled by The Courier Guy.

Estimated delivery time is usually 1 to 3 business days after dispatch, depending on the delivery area. Outlying or regional areas may take an additional business day or two.

Please note that delivery timelines are estimates and may be affected by factors outside Bling Girl’s control, including courier delays, incorrect delivery details, public holidays, strikes, severe weather, or high courier volumes.

Delivery Days and Times

Courier deliveries are generally made from Monday to Friday, between 09:00 and 17:00.

No standard deliveries take place on weekends or South African public holidays, unless special arrangements are made directly with the courier. Bling Girl’s current terms also state that couriers generally deliver Monday to Friday between 09:00 and 17:00.

Shipping Fees

Shipping fees are displayed at checkout before payment is completed.

The final shipping fee may depend on:

• Delivery address
• Parcel size and weight
• Courier service available in the area
• Regional or outlying delivery surcharges
• Fuel or service-related courier charges

The customer will be able to view the applicable delivery fee before completing payment. Bling Girl’s FAQ confirms that shipping charges are provided at checkout and may differ depending on the address provided.

Address Accuracy

Customers are responsible for providing the correct delivery address, contact number, and email address at checkout.

If an incorrect or incomplete address is provided, delivery may be delayed or may fail. If a customer requests an address change before dispatch, Bling Girl may assist where possible.

Once the parcel has already been dispatched, any address change may attract additional Courier Guy charges. Such charges will be for the customer’s account and must be paid before delivery to the new address.

Tracking Your Order

Once your order has been dispatched, tracking details may be provided by email, SMS, or customer communication from Bling Girl and/or The Courier Guy.

Customers can track their shipment through The Courier Guy using the tracking or waybill number. Bling Girl’s FAQ confirms that customers can track orders through The Courier Guy, and the terms state that tracking details are provided once an order has been dispatched.

Failed Delivery Attempts

Customers must ensure that someone is available to receive the parcel at the provided delivery address.

If The Courier Guy is unable to deliver due to an incorrect address, unavailable recipient, unreachable contact number, or refusal to accept delivery, additional delivery charges may apply.

Bling Girl will not be responsible for delays or extra courier charges caused by incorrect customer information or failed delivery attempts.

Damaged, Missing, or Incorrect Orders

Customers must inspect their order as soon as it is received.

If your order arrives damaged, incomplete, or incorrect, please contact Bling Girl customer service as soon as possible with:

• Your order number
• Clear photos of the parcel and products
• A description of the issue
• Any courier waybill or tracking details

Bling Girl will assess the matter and assist according to the Returns and Refunds Policy.

Returns and Courier Fees

For returns and exchanges, customers must contact Bling Girl customer service first.

Bling Girl’s current website states that returns should be made within 7 days and that the purchaser is responsible for courier fees for returns and exchanges. For hygiene reasons, certain items such as cosmetics, makeup brushes, and nail care tools may not be accepted for return unless sealed in their original packaging.

Returned items must be unused, in their original packaging, and in a saleable condition. The customer is responsible for ensuring that returned goods are packaged safely for courier transport.

Delayed Orders

If your order has not arrived within the expected delivery period after dispatch, please first use your tracking number to check the parcel status with The Courier Guy.

For further assistance, contact Bling Girl customer service with your order number and tracking details.

Contact Details

For shipping and delivery queries, please contact:

Bling Girl Online (Pty) Ltd
Email: [email protected]
Phone: +27 (10) 007-0704
Address: 103 Industrial Road, Main Reef, Amalgam China Mall, Johannesburg, Shop F02